Explore the latest BANK jobs in Kenya. Apply for Absa Bank Recoveries Agents Job in Kenya (2026). Check qualifications, responsibilities, salary, and application process.
Job Summary
If you are searching for latest jobs in Kenya in the banking sector, this opportunity offers a chance to build a career in credit management and customer engagement. A leading financial institution is hiring Recoveries Agents to manage loan and credit accounts while supporting customers in repayment solutions. The application deadline is December 31, 2026.
Job Title
Recoveries Agents
Organization
Absa Bank Kenya
Job Location
Kenya (No county or cities are mentioned)
Application Deadline
December 31, 2026
Duties and Responsibilities
Recoveries Agents play a key role in managing overdue accounts and maintaining healthy customer relationships. Responsibilities include:
Account Management and Collections
- Handle assigned loan and credit card accounts within personal and business segments
- Contact customers to discuss outstanding balances and agree on repayment plans
- Use approved communication methods and scripts to verify customer identity
- Negotiate payment terms that benefit both the customer and the bank
- Monitor accounts daily and take appropriate action to maintain performance targets
- Escalate difficult cases to the team leader when necessary
- Update internal systems with accurate records of customer interactions and agreements
Performance and Targets
- Meet daily and monthly targets for calls, promises to pay, and successful repayments
- Track progress on assigned accounts and ensure timely follow-ups
- Apply sound judgment when handling accounts within policy guidelines
- Recommend suitable recovery options based on customer situations
Customer Service
- Deliver professional and respectful communication in all interactions
- Address customer concerns and resolve issues where possible
- Escalate unresolved complaints to the appropriate support teams
- Maintain strong customer relationships while minimizing financial risk
- Ensure high standards of service when handling customer queries
Teamwork and Collaboration
- Work closely with internal teams to improve recovery outcomes
- Participate in team activities aimed at achieving collection targets
- Support initiatives that enhance team performance and service delivery
- Engage in personal development to improve skills and effectiveness
Compliance and Controls
- Follow all banking policies, procedures, and service standards
- Maintain accurate and up-to-date records of all collection activities
- Ensure compliance with credit policies and regulatory requirements
- Deliver consistent performance in line with operational standards
- Manage workload effectively to meet deadlines and service expectations
Why Work Here
This position offers an opportunity to grow within the banking sector while gaining valuable experience in credit and customer management. Benefits include:
- Exposure to professional banking operations and credit management processes
- Opportunities for career growth and skill development
- Structured work environment with clear performance targets
- Experience in handling diverse customer situations and financial products
- A collaborative workplace that encourages teamwork and continuous improvement
This role is suitable for candidates looking to enter or advance in BANK jobs in Kenya.
Requirements / Qualifications
Candidates must meet the following requirements:
Education
- University degree or equivalent professional qualification
- Background in Business, Commerce, or Management Studies is preferred
Experience
- Previous experience in customer service or a related field
- Experience in lending, collections, or credit environments is an advantage
Skills and Competencies
- Strong communication skills (written and verbal)
- Good interpersonal and negotiation abilities
- Analytical and problem-solving skills
- Basic knowledge of lending principles and credit risk
- Ability to use computer systems and learn new applications quickly
- Strong organizational and time management skills
- Attention to detail and commitment to quality service
Salary & Benefits (Estimated Range)
While the exact salary is not specified, similar roles in Kenya typically offer:
- Monthly Salary: KES 40,000 – KES 100,000
- Performance-based incentives
- Medical cover and other employee benefits
- Opportunities for training and career progression
How to Apply
Interested candidates should submit their applications through the official recruitment portal using the below button:
Ensure your application is submitted before the deadline.
Important Notes
- Only shortlisted candidates will be contacted
- Ensure all application details are accurate and complete
- Late applications may not be considered
- Candidates should meet the minimum qualifications before applying
Disclaimer
This job listing is for informational purposes only. We are not affiliated with any organization mentioned and do not influence hiring decisions.
Applicants are advised to:
- Apply only through official platforms
- Avoid paying any fees for job applications
- Verify job details independently before applying
FAQs
1. What is the deadline for this job?
The application deadline is December 31, 2026.
2. Is this an entry-level position?
This role may suit candidates with some customer service or credit experience, but prior experience is an advantage.
3. What does a Recoveries Agent do?
They manage overdue accounts, contact customers, and negotiate repayment plans to recover outstanding balances.
4. Do I need banking experience to apply?
Banking or lending experience is beneficial but not always mandatory if you have strong customer handling skills.
5. How can I improve my chances of getting hired?
Highlight your communication, negotiation, and customer service experience, and ensure your application is complete and submitted early.